It goes to show that nothing beats service with a smile. New research has found that putting a smiley face emoji on a bill can bolster the average restaurant server’s tip by a whopping 11%!
Apparently, when emojis are included with tip suggestions during the payment transaction, customers tip at a higher percentage than when no emojis are included.
The largest increase in customer generosity came in scenarios where multiple emojis were shown with suggested tip amounts. Neutral faces accompanied lower gratuities, and as the recommended percentage grew, so did the emojis’ cheek-to-cheek smiles.
It appears that when you offer the customer a friendly and upbeat experience, as well as a smiley face on the receipt, your chances of receiving a gracious tip are greater!
Now you may be asking, How do food delivery drivers take advantage of this? When food delivery drivers wait for their orders and provide pleasant, useful updates, their average tip jumped about 10%, from 14.66% to 16.11%.
It always pays off to be kind, but it looks like being kind as a waiter can really do you well!