What if I told you, you could get out of having to sit in a middle seat on your next flight? You'd think it's too good to be true, but the honest truth is it's not too good to be true; it's actually quite simple!
United Airlines introduced a feature this spring that automatically moves passengers to a preferred seat when it opens up before departure, and now there is new data showing it's actually working. The seat-switching feature is available to passengers who utilize United’s mobile app. Within their reservation, they can select a preference of moving to a window or aisle seat, and the app will work in the background to accommodate the request and make the switch when a seat opens up.
This feature removes the dread of constantly opening up a seat map on the airline’s website, hoping something better will become available. Our experts tell us travelers who use the airline’s app save an extra 30 minutes at the airport, on average, by utilizing features such as bag drop shortcuts and turn-by-turn directions within the airport itself.